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Josie Silva is an experienced professional with a robust background in operational management and team leadership within the gaming and customer service industries. Currently serving as an Associate Content Manager at Mediatonic Games since November 2021, Josie has previously held roles such as Product Support Manager and Product Support Lead. Prior experience includes positions at Gamesys as an Operational System Administrator and Team Leader of Chat Operations, where management of customer-facing tools and community engagement initiatives were key responsibilities. Josie's tenure at Argos as Team Leader of Social Media and at Blizzard Entertainment, where roles extended from Team Leader of Customer Support to Tier III Specialist Customer Service Representative, showcases a strong capability in team development, performance management, and operational strategy. Josie holds a Bachelor of Arts degree in Radio, Television, and Digital Communication from the University of Westminster.