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Monique van der Eng is a seasoned professional in customer experience and service management, with a career spanning over 18 years. Currently serving as the Customer Experience & Service Manager at MediaMarkt Nederland since February 2015, Monique has also held roles such as Manager Customer Experience & B2B Support and Coördinator Power Service/Customer Service. Prior experience includes a position as a Customer Service Representative at Intergamma, where responsibilities involved complaint resolution, consumer service, and administrative tasks, and a role as a Cassier at Super de Boer. Monique's educational background includes a degree in Media, Information & Communication from Amsterdam University of Applied Sciences and a minor in Spanish Language and Culture.