Customer first!

MediaMarkt begon ooit als cash & carry concept. Een soort van groothandel met zelfbediening. Al snel openden we echte winkels, nu al 23 om precies te zijn, waaronder ook de MediaMarkt winkels in het Makro-concept. In 2013 tenslotte zetten we de stap naar een online shop. Sindsdien kunnen onze klanten altijd én overal bij ons terecht. En dat vinden we superbelangrijk. Want we hebben maar één doel: happy klanten. Hoe we dit doen? Eenvoudig, met een mix van innovatie, een ruime productkeuze maar vooral een unieke beleving. Ook onze bedrijfsklanten sluiten hun aankopen steeds af met een glimlach dankzij onze persoonlijke B2B service. En die formule werkt, zelfs internationaal. MediaMarkt is de nummer 1 in consumentenelektronica in Europa en zelfs beursgenoteerd sinds 2017. 

MediaMarkt a commencé comme un concept de cash & carry. Une sorte de grossiste avec self-service. Très rapidement, nous avons ouvert de vrais magasins, plus exactement 23, y compris les magasins MediaMarkt dans le concept Makro. Enfin, en 2013, nous avons franchi le pas et lancé une boutique en ligne. Depuis lors, nos clients peuvent  s’adresser à nous toujours et n'importe où. Et nous pensons que c'est très important parce que nous n'avons qu'un seul objectif : des clients ravis. Comment y arriver ? Simplement, avec un mélange d'innovation, un large choix de produits, mais surtout une expérience unique. Nos clients professionnels concluent toujours aussi leurs achats avec le sourire grâce à notre service B2B personnalisé. Et cette formule fonctionne, même au niveau international. MediaMarkt est le numéro 1 de l'électronique grand public en Europe et est même coté en bourse depuis 2017.

Electronics

Retail

MediaMarkt Belgium

MediaMarkt Belgium's headquarters in Zellik, Belgium

The Braine l'Alleud office focuses on enhancing customer experience and driving commercial strategies in the BeLux region.

Braine l'Alleud

The Sint-Lambrechts-Woluwe office focuses on customer service, sales, and logistics for the Brussels region.

Sint-Lambrechts-Woluwe

The Customer Sales and Solutions Team at MediaMarkt Belgium is dedicated to ensuring customer satisfaction through personalized service and innovative solutions. They are responsible for managing customer interactions, enhancing the overall shopping experience, and providing expert advice on products. This team works both in-store and online to meet the diverse needs of MediaMarkt’s customers, ensuring they leave with a smile.

Customer Sales and Solutions Team

The Marketing & Communications team at MediaMarkt Belgium is dedicated to enhancing customer satisfaction and engagement. They drive brand awareness and loyalty through innovative marketing strategies, managing online and offline campaigns, and creating compelling content. They coordinate local events, handle social media interactions, optimize CRM campaigns, and ensure seamless store activations. This team's efforts contribute to a unique customer experience and uphold MediaMarkt’s position as a leading consumer electronics retailer.

Marketing & Communications

The Commercial & Management team at MediaMarkt Belgium drives the company's customer-first strategy by managing product categories, overseeing B2B services, coordinating innovative solutions, and optimizing the purchasing experience. This team's responsibilities include selecting and managing telecom and IT products, developing comprehensive service solutions, and ensuring the highest standards of customer satisfaction across both retail and online platforms.

Commercial & Management

The Leadership Team at MediaMarkt Belgium is responsible for devising and implementing strategies to ensure exceptional customer experiences across all touchpoints, from physical stores to online platforms. Comprising senior executives, this team focuses on driving innovation, improving operational efficiency, and maintaining the company's position as the leading consumer electronics retailer in Europe. By aligning business operations with customer needs, they aim to foster customer satisfaction and loyalty.

Leadership Team

The Operations and Coordination team at MediaMarkt Belgium oversees the seamless integration between online and offline sales channels to ensure exceptional customer experiences. This team manages efficient warehousing, logistics, and store operations, analyzes retail performance, and ensures fulfillment processes run smoothly. They aim to deliver innovative, convenient, and personalized shopping experiences for both individual and B2B customers.

Operations and Coordination

The Customer & People Management Team at MediaMarkt Belgium is focused on ensuring exceptional customer satisfaction and employee engagement. They manage customer relationships and loyalty programs, ensuring that the shopping experience—whether online or in-store—is consistently positive. Additionally, they oversee employee relations and development to foster a motivated and capable workforce dedicated to fulfilling the company's "customer first" mission.

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Marketing & Communications

Commercial & Management

Leadership Team

Operations and Coordination

Customer & People Management Team

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People (18)

Jobs (0)

Other teams

Marketing & Communications

Commercial & Management

Leadership Team

Operations and Coordination

Customer & People Management Team

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