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Christina Nicolia is a seasoned professional in customer support and operational management, currently serving as a Senior Customer Support Specialist at Medallion since August 2023, where the focus is on automating credentialing and compliance for healthcare provider networks. Previously, Christina held roles at Springtide Child Development as Insurance Intake Lead and Insurance Specialist, excelling in provider credentialing and insurance verification processes. Christina's extensive experience also includes serving as Business Operations Coordinator and Quality and Performance Improvement Coordinator at Norwalk Hospital, where operational efficiency and performance improvement initiatives were key responsibilities. Christina began their career as an Administrative Assistant at Vaughn Family Dentistry, managing patient accounts and collaborating with insurance companies. Christina holds a Bachelor's Degree in Business Administration and Management from Southern Connecticut State University.