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Karen Ng possesses extensive experience in client success operations and customer experience strategy, currently serving as Senior Director of Client Success Operations and previously as Senior Director of CX Strategy and Operations and Chief of Staff for the Customer Organization at Medallia. Prior to this, Karen held a role in Operations Consulting at The Wonderful Company. Academic credentials include a Doctor of Philosophy in Materials Science and Engineering from the Massachusetts Institute of Technology and a Bachelor of Science in Materials Science and Engineering from Northwestern University.