Gensly Mejia is a seasoned professional with extensive experience in management and technical roles within various organizations. Currently serving as Senior Manager at Medallia since April 2021, Gensly previously held the position of Manager in Text Analytics. Prior roles include Technical Account Manager at Yardi, and Resolution Specialist/Executive Customer Relations Specialist at Altice USA, where responsibilities involved managing high-profile client issues and analyzing business processes for improvements. Gensly's career began as a Technical Support Representative at Cablevision, followed by roles in human resources at Bilinguals Inc, and as a Supervisor at Kentucky Fried Chicken Inc. Gensly also completed an internship at CA Technologies focused on document management. Gensly Mejia holds a Bachelor of Science in Computer Programming and Information Systems from Farmingdale State College and an A.A.S. Degree in Computer Information Systems from Nassau Community College.