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Catherine Anderson is an experienced professional currently serving as a Contract Manager and Group Customer Success Manager at Mears Group PLC since July 2013. In this regional role, Catherine focuses on improving service delivery in the housing sector across the South East of England while managing and analyzing customer satisfaction data and social value initiatives. Catherine has progressed within Mears Group from positions such as Customer and Community Manager, where responsibilities included oversight of the Call Centre and customer care reporting, to earlier roles in planning and payroll. Prior to Mears, Catherine held a brief role as a Resourcer/Trainee Professional Consultant at Workmates (Building Trades) Ltd and has a foundation in administration and customer service. Education includes AS/A levels in science from Palmers College and GCSEs from Plashet School.