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Shelley Snead is an experienced Technical Project Manager currently employed at MDVIP, where responsibilities include examining processes within the call center, assessing technical improvement opportunities, and collaborating on technical solutions. With a robust background in project management and business analysis at Thryv, Shelley successfully coordinated projects to enhance operational efficiencies, developed Salesforce reports, established JIRA structures, and led post-acquisition migrations. Previous roles also encompass significant contributions in performance management, reporting analysis, and sales support, highlighted by recognition for exceptional performance. Shelley holds educational credentials from Kennesaw State University and Oglethorpe University.