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Bianca Rosa has extensive experience in software development and IT support, currently serving as a Junior Software Development Analyst at MDS Group since June 2019. In this role, Bianca focuses on troubleshooting API-related issues between suppliers and insurers while ensuring integration stability using .NET Core and Entity Framework. Prior positions include a Mid-Level Systems Analyst, where skills in SQL Server query construction and system training were developed, and a Junior Systems Analyst, who played a key role in the implementation of the ITSM Topdesk system. Earlier career stages involved substantial IT support roles at CGI, Alper Consultoria em Seguros, UOLDIVEO, and others, providing technical support for diverse hardware and software issues. Bianca holds a degree in Technology in Systems Analysis and Development from Universidade Anhembi Morumbi, completed in January 2023.