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Crystal Frye is an experienced professional in workforce management and technical support, currently serving as a Workforce Optimization Analyst at Omnicell since January 2016, where responsibilities include forecasting, staffing, scheduling, and resource allocation for multiple Technical Assistance Centers. Prior to Omnicell, Crystal held various leadership roles at Aesynt, McKesson, and USIS, focusing on customer support. Early career experience includes serving as a Senior Help Desk Analyst at Telespectrum. Crystal holds a degree from Fairmont State University and graduated from Buckhannon-Upshur High School.