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Christy Gough is an experienced professional in technical support and customer service, currently serving as a Senior Technical Support Team Lead at McKesson since August 2005. Gough has held various roles within the company, including Technical Support Team Lead/Trainer, where responsibilities included managing help desk calls, assisting in customer onboarding, and conducting training webinars. Prior experience includes roles as an eCommerce Technical Support agent and Quality Assurance Analyst, focusing on monitoring call quality and customer service. Before joining McKesson, Gough worked as an Apheresis Technician at Carter BloodCare and served as a Public Safety Call Taker/Dispatcher for the City of Fort Worth. Gough holds an Associate's degree in Business Management from Kaplan University and phlebotomy certificates from TCCC.