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Ghazy Padmakoesoema is an experienced IT professional with a Bachelor’s Degree in Computer Science from Otterbein University and Morehead State University. Currently serving as an End User Computing Associate at McGraw Hill since December 2021, Ghazy previously held the role of Sr Analyst in IT Client Support at Cardinal Health, providing Tier 2+ support for over 6,300 end-users and leading tech refresh projects. Prior experience includes positions as a Client Tech Analyst at Ascena, where responsibilities encompassed troubleshooting, hardware management, and deployment of Office 365, as well as roles at PCM/Insight, delivering Help Desk support and technical assistance for various clients. Ghazy possesses strong expertise in various ticketing systems, software, and hardware support, demonstrating a commitment to effective end-user service.