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Emma Miller has extensive experience in the mortgage servicing industry, currently serving as Manager – Servicing Operations at MCAP since May 2022. With a career at MCAP that began in April 2002, Emma has held various positions including Manager – Servicing Operations, Cash Control & Cash Support - Developmental, Senior Mortgage Specialist - Cash Control and Escalations, and Customer Support Specialist. Responsibilities have included resolving loan-level escalations, ensuring data integrity, and supporting operations related to single-family servicing. Emma's background also includes roles focused on midterm administrative functions of the mortgage life cycle and exceptional customer service within the mortgage portfolio, ensuring customer and lender satisfaction throughout the process.