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Sean Humphreys currently serves as the Group Customer Care & CX Director and COO of Financial Services at The Very Group, a position held since January 2022. With extensive experience in operations and customer service, Sean has also been the Chairman of the Board of Trustees for MBNA Charity Foundation since September 2013, while simultaneously leading MBNA's operations as the Chief Operations Officer, overseeing a large team dedicated to customer support. Other notable roles include Non-Executive Director positions with Cheshire Community Foundation and Cheshire FA since January 2019, and previous leadership roles at Lloyds Banking Group and Bank of America, where Sean managed operations, customer experience, and sales across multiple regions. Sean's career spans over two decades in various prestigious financial organizations, highlighting a strong focus on customer service, operational efficiency, and strategic change management. Educational background includes studies at NEWI and Catholic High School Chester.