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William Adams is a seasoned professional in the mortgage and customer service sectors, currently serving as a Licensed Mortgage Loan Originator at MBA Mortgage Corporation since September 2016. William's career includes roles such as Sales Manager at PHOTON Consulting and Manager of IT, Deposit Operations & Customer Care Center at Randolph Savings Bank, where William designed and implemented comprehensive customer support systems. William's experience spans various positions, including Mortgage Loan Officer and Help Desk Manager at Fresenius Medical Care, where William improved operational efficiencies within call centers. With a strong background in managing teams and enhancing customer experience, William has also held quality assurance and customer operations roles at companies such as Worldwide, Computer Systems, and Network Systems. William holds a degree from Northeastern University.