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Divyanshu Yadav possesses extensive experience in IT service management with a focus on ServiceNow platforms. Currently serving as the ServiceNow Platform Owner and Supervisor of Service Management Processes and Projects at Mazda Motor Belux since February 2023, Divyanshu leads ServiceNow initiatives and governance, specializing in areas such as Change Management, Incident and Problem Management, and Documentation. Previous roles include consulting positions at HCL Technologies and Wipro Limited, a Senior Project Engineer role at Wipro Limited, and a Service Delivery Coordinator position at CSC, where Divyanshu managed Change and Release processes. Early career experience includes various IT roles at Tata Consultancy Services, contributing to a solid foundation in IT operations and service delivery management. Divyanshu is certified in ITIL, CSM, PRINCE2, and ServiceNow.