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Jennifer Watters is a seasoned professional in client experience and marketing within the professional services sector. Currently serving as the Head of Client Experience and Group Head of Client Listening at Forvis Mazars in the UK since June 2024, Jennifer leads the global client listening programme to enhance organizational strategy and client engagement. Previously, Jennifer held various roles at Mazars in the UK, including Head of Client Experience and Senior Marketing Manager, where responsibilities included developing a client-centric culture and managing marketing strategies for public and social sector clients. Early career experiences include business development and marketing positions at BDO, Scott-Moncrieff, Davis Langdon (AECOM), and roles in the travel industry. Academic background includes a CIM Professional Diploma in Marketing from Edinburgh Napier University and a BA in Tourism Management from Queen Margaret University.