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Katherine Houdek serves as the Director of Digital Product for Voice of Customer and Touchpoint Quality at Mayo Clinic, where responsibilities include managing the Voice of Customer (VOC) and knowledge management teams, creating strategic roadmaps, and implementing digital solutions for enhanced customer experiences. Prior to this, Katherine held various positions at U.S. Bank, including Insights and Action Manager, where efforts focused on integrating VOC insights to drive customer loyalty and engagement. Experience also includes significant roles at Ameriprise Financial and Maritz Research, developing research initiatives and leading customer satisfaction projects. Katherine's educational credentials include a BA in English with a Certificate in Business Administration from Creighton University, a Product Manager Certification from Product School, and ongoing pursuit of a Master of Arts in Leadership at Augsburg University.