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Jamie Davis is a Senior Content Operations Analyst at Mayo Clinic, overseeing a team responsible for transforming publications to DITA in Adobe Experience Manager. Prior to this role, Jamie served as an Advisory Content Designer at IBM, leading writing efforts for various products in an agile environment and collaborating globally on high-profile projects. With a foundational experience as a Senior Technical Writer at SPSS, Jamie has developed extensive customer-facing documentation, such as help systems and user guides. Jamie's career began with roles in education, including editing and multimedia projects at Dakota State University, and a technical writing internship at Raytheon. Jamie holds a Bachelor of Science degree in English for Information Systems from Dakota State University.