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Maritza Nowakowski, LSSGB, is an experienced professional with a strong background in process transformation and operations management across various healthcare and consulting organizations. Currently serving as a Senior Consultant at Impact Management Consulting, LLC, and Program Director at MAXIMUS, Maritza has a proven track record of enhancing customer retention and profitability through Lean Six Sigma methodologies. Previous roles include Director of Member Services at Family Health Network and Director of Enrollment at Centene Corporation. Maritza has held significant positions at Blue Cross and Blue Shield and Aon Hewitt, where operational efficiencies were improved and client services were enhanced. Maritza holds a Bachelor of Applied Science in Business Administration and Management from Southern Illinois University, Carbondale.