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Melissa Scobie is an accomplished professional with extensive experience in leadership and operational management within healthcare and customer service sectors. Currently serving as the Performance Director - Business Change at Maximus UK since June 2022, Melissa leads the exit and transfer of a significant government contract while ensuring compliance with contractual obligations set by the Department of Work and Pensions. Prior roles at Health Management included Head of Transformation and Primary Care, and multiple leadership positions within customer service operations, where Melissa was responsible for developing transformation programs, managing budgets, and overseeing quality indicators across a large client portfolio. Melissa has a strong educational background, including a Level 5 Foundation Degree in Operations Management and a Diploma of Higher Education in Occupational Safety and Health Technology.