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Adam Goodarzi has a solid background in IT support and customer care. Adam started their career in 1999 at LifeScan Canada, where they provided IT support to 100 users, managing user accounts and security in a network environment. Later, they joined MAXIMUS as a Technical Support IT position, providing IT support to 150 users and managing network nodes. In 2006, Adam joined Sage Software as a Customer Support Analyst II, offering second-level support on MS SQL, Pervasive, and DB2 environments. Adam also created Knowledge Base articles based on resolved issues. Since 2008, Adam has been working at Maximizer Software, Inc. as an Escalation Support Analyst, specializing in handling complex and escalated customer issues while ensuring customer satisfaction.

Adam Goodarzi attended Concordia University from 1991 to 1995, where they pursued a degree in Computer Science. Prior to this, they studied at Coventry Technical College from 1980 to 1982, earning a Diploma of Technology in Electrical and Power Transmission Installation/Installer, General. In addition to their formal education, they hold certifications such as MCTS, MCSE, CNA, and CSP-II, although the specific institution and dates of obtaining these certifications are not provided.