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Quincey Bernard is an experienced professional with a strong background in customer support and digital marketing. Currently serving as a Support Team Lead and previously as a 1st Line Support Technician at MaxContact since February 2021, Quincey excels in troubleshooting, maintaining high customer service standards, and ensuring compliance with service level agreements. Prior experience includes roles at Tesco as a General Assistant, at Sainsbury's as a Retail Assistant, and as a Marketing Manager for Lazy Daisies Picture Framers, where Quincey managed social media and website updates. Quincey's foundational experience in digital media began as a Digital Media Apprentice at Nine Lives Media. Educational qualifications include a Bachelor's degree in Digital Media from the University of the West of England and multiple apprenticeships specializing in Social Media and Digital Marketing.