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Grace Kielty-Adey is an experienced IT support professional currently serving as a 2nd Line Support Technician at MaxContact since February 2021, previously holding the position of 1st Line Support Technician. Prior to this role, Grace gained customer service experience as a waitress at Fairhaven Lake Cafe from April 2017 to September 2018 and at The Grand Hotel from October 2014 to January 2016. Grace holds a Bachelor's degree in English Literature (British and Commonwealth) from The University of Manchester, completed between 2017 and 2020.