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Hamed Al-Atiyat currently serves as the Operations & Customer Experience Director at Mawdoo3.com, overseeing eCommerce and Point of Sale products and managing contact center operations, customer experience strategies, and digital transformation initiatives. Prior experience includes roles as Customer Care Director at MakanE, and Operations, Planning & Projects Head at Umniah, where key responsibilities involved contact center management, customer care strategy, and business transformation. Hamed's earlier roles included Customer Care Business Support Manager, Marketing Products Development Expert, and contact center supervisory positions, following a foundational role as a Sales Engineer at Al-Nakhil Investment and Trading Company. Hamed holds a Bachelor's degree in Materials and Metallurgical Engineering from Al-Balqa Applied University.