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Product Development & Design

About

The Product Development & Design team at the Massachusetts Bay Transportation Authority focuses on creating innovative digital solutions that enhance the commuter experience. By leveraging user-centered design principles, the team collaborates on the development of web and mobile applications, ensuring that services are accessible, efficient, and engaging for passengers in the greater Boston area. Their work includes everything from initial concept ideation to prototyping and user testing, all aimed at improving the overall journey for commuters.