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Shelby Walton has a diverse work experience spanning multiple industries. Shelby began their career in 2007 at Kmart Corporation, where they worked as a Customer Service Supervisor until 2014. Shelby then joined Spectrum Health as a Receptionist, handling various administrative and customer service duties. In 2014, they transitioned to the role of Patient Service Representative at Spectrum Health, where they scheduled appointments and handled incoming and outgoing referrals. Shelby joined Mary Free Bed Rehabilitation Hospital in 2019 as a Patient Service Representative and was later promoted to Senior Patient Service Representative. In this role, they were responsible for training new PSRs, providing coverage at off-site locations, and maintaining a comprehensive understanding of revenue cycle processes. Shelby is currently serving as the Lead Patient Service Representative at Mary Free Bed Rehabilitation Hospital. Additionally, Shelby briefly worked at AAA as a Customer Service Representative, providing excellent customer service and processing insurance claims.

Shelby Walton attended Grand Rapids Community College from 2021 to 2024, where they obtained an Associate's degree. Further details about their field of study are not provided.