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Nefferty Santiago currently serves as the Head of Business Resiliency Management for the Americas at Marsh McLennan since September 2021, overseeing crisis management and business resiliency planning for approximately 45,000 colleagues across 17 countries. Prior to this role, Nefferty was a Business Continuity Officer at Prudential Financial, where responsibilities included strategic direction for business continuity planning across international subsidiaries in Africa, Asia, and Latin America. Previous experience includes resilience risk oversight at Prudential and crisis management at Verizon Wireless, along with a managerial position at AT&T. Nefferty holds a Master of Science in Engineering Management and a Bachelor of Science in Civil Engineering from New Jersey Institute of Technology.