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Jean Zipperlen-Krautzel has extensive work experience in the field of memory care and support. Jean began their career in 2003 at Genesis as the Executive Director of The Oak Assisted Living for Memory Impairment, where they served until 2008. From there, they joined Genesis HealthCare as the Mid-Atlantic/Southeast Division Dementia Specialist. In 2017, they took on roles as the Sr. National Director of Memory Support Business Development and Operations and later as the National Director of Memory Support Business Development and Operations at Genesis. During this time, they also served as a Board Member for the Alzheimer's Association Delaware Valley Chapter. In 2022, they joined Marquis Health Consulting Services as the Director of Memory Care.

Jean Zipperlen-Krautzel earned a Bachelor's degree in Psychology from Temple University between 1993 and 1997.