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Janella Guerrero is an experienced NOC Support Engineer at Marlink since March 2021, specializing in analyzing and resolving customer problems related to VSAT TDMA IP-based satellite systems. Prior experience includes roles as NOC L2 Engineer and NOC L1 Engineer at Global Eagle, where responsibilities involved troubleshooting complex issues, ensuring service quality, and coordinating with engineering and support teams. Janella also served as a Technical Support Engineer at Emperion A/S, providing 24/7 VSAT and VoIP support, and at Convergys, focusing on customer service. Janella holds a Bachelor of Science in Electronics and Communications Engineering from the University of Saint La Salle.