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Alice Tan is an experienced professional with a solid background in customer service and technical analysis within the aviation industry. Currently serving as a Customer Service Representative at Marlink since August 2017, Alice previously held the position of Analyst for Navitare Admin & Projects at Tigerair Australia from November 2012 to February 2017, where responsibilities included regional user access control and system administration for multiple airline operations. Prior to this, Alice worked at SITA as an Aircom Configuration Specialist and Aircom Operations Analyst, providing critical support and ensuring system compliance for AIRCOM Datalink Systems. Alice's career began as a Statistical Officer in the Civil Service, focusing on health and population statistics. Educational qualifications include a Bachelor's Degree in Statistics and Social Work from the National University of Singapore, an Advanced Diploma in Computer Science, and various IT certifications including Cisco Certified Network Associate and ITIL Foundation.