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Emily Elkin has over 18 years of experience in customer support and business development. Currently serving as the Business Development and Customer Retention Manager at MarkLines Co., Ltd. since November 2015, Emily focuses on enhancing client engagement and content usage for over 300 customers. Prior to this role, Emily worked at Compuware from May 2005 to January 2015 as a Customer Technical Support Analyst, providing technical services, managing customer inquiries, and participating in application migration projects. Emily began their career at Compuware as a Technical Intern, designing engagement templates and participating in product training. Emily holds a Bachelor's degree in Computer Information Systems from Eastern Michigan University, earned between 2001 and 2006.