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Ahmed Elgendy is a Mobile Sales Leader at MarketSource Inc. since July 2022, responsible for managing quality communication and participating in customer support initiatives. Prior to this role, Ahmed worked as a Help Desk Analyst at AirplaneCare LLC from July 2016 to January 2023, where responsibilities included providing Helpdesk support to various airline clients, covering a broad spectrum of applications, networks, and devices. Ahmed's educational background includes ongoing studies for a Bachelor of Science in Information Technology at the University of Phoenix, an Associate of Arts and Sciences in Mathematics from Mt. San Antonio College, and a Licentiate degree in Maritime Studies from the Arab Academy for Science, Technology and Maritime Transport.