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Meagan Allers is an experienced professional with a strong background in customer success and community management, currently serving as Head of Community & Partnerships and Head of Customer Success at Marco Polo since April 2016. Achievements include building a support and account management team, maintaining a high NPS, conducting account audits, and collaborating with product teams on enhancements. Meagan has also created an ambassador community, facilitated webinars, and managed partnerships with influencers and organizations. Previous roles include customer success management at CampusQuad and Daemen College, as well as student life coordination at Canisius College. Meagan holds a Master's Degree in College Student Personnel Administration from Canisius University and a Bachelor's Degree in Childhood Education from SUNY Fredonia.