Cesar Rico has extensive experience in technical support and engineering, currently serving as a Technical Support (1st Level) & Sales Engineer for March Networks since September 2013, where responsibilities include providing pre-sales and post-sales support for hardware and software in the recording equipment sector for the Andean region. Previously, Cesar worked as a Professional Services Engineer at Schneider Electric, offering hardware and software support for DVR systems and camera applications for Citi bank's national offices. Additionally, as an Engineering and Design Coordinator at Control Box, expertise included maintenance and supervision of information and communication systems. Cesar holds degrees in Systems Engineering and various cybersecurity and networking certifications from Cisco Networking Academy.