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Giada Nafra has a diverse work experience spanning multiple industries. Most recently, they worked at Mapp as a Team Lead, Customer Advocacy, where they focused on account management, project management, and technical support. Prior to that, they held the position of Customer Advocacy Manager at Mapp, where they contributed to the company's profit and loss statement through various activities such as quarterly business reviews, executive business reviews, renewals, and upsells. Before joining Mapp, Giada worked as a Multilingual Customer Service Representative at MOO, where they provided customer support in French, English, and Italian. Giada also has experience as a Customer Service Representative at LA TUA PASTA LIMITED and as an Italian Website Translator at STORESCO LTD. Early in their career, Giada worked as an Italian in-house translator at Carocci Editore S.p.A.

Giada Nafra attended the University of Rome Tor Vergata from 2014 to 2016, where they received a degree in Lettere e Filosofia with a specialization in Lingue e letterature europee e americane. Prior to that, they studied at Sapienza Università di Roma from 2009 to 2013 and obtained a Laurea triennale in Scienze Umanistiche with a focus on Mediazione Linguistica e interculturae. Additionally, they have obtained certifications in Advanced Customer Success Manager and Customer Success Manager from Pulse Academy by Gainsight in 2021 and 2020 respectively.