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Oleg Krasnov is an accomplished professional in customer support and experience, currently serving as the Head of Customer Support at Manychat, where a global team of over 50 is led across various support functions. In addition to this role, Oleg advises and mentors tech companies at Robusta Consulting, focusing on customer and employee experience. Oleg has held significant positions in notable companies such as Miro, where leadership in Support Excellence and Customer Support contributed to substantial team growth and improved satisfaction levels. Additional experience includes heading player experience at ZeptoLab, technical support at Selectel, and support quality management at REG.RU. Oleg's career began at Microsoft, progressing from a Customer Support Representative to a Senior CSR and interim team lead.