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Nguyen Hoang Chung is a skilled Technical Support Engineer at Manulife, with experience since April 2018. Responsibilities include managing Service Now assignments for incidents and service requests, as well as installing, configuring, and maintaining various computer hardware and operating systems. Nguyen is proficient in diagnosing and resolving issues with Microsoft applications like Outlook, MS Teams, OneDrive, and SharePoint. Prior to Manulife, Nguyen worked as an Information Technology Help Desk member at FPT Software from May 2016 to April 2018, providing support to end-users and managing hardware deployment and OS installation and repair. Nguyen holds a college degree in System, Networking, and LAN/WAN Management/CCNA from Ispace Information Technology College, completed between 2011 and 2014.