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Lyziel Fano is an experienced Operations Analyst at Manulife since April 2016, specializing in MBPS Trading Support by investigating application issues and leading workflow analysis along with training initiatives. Lyziel has previously held roles as an Associate Support Analyst, managing service requests and ensuring timely handling of incidents, and as a Social Media Associate, engaging in community management. Prior experience includes internships as a Database Administrator at Coastal Conservation Education Foundation Inc. and an SEO Intern at Clicklabs Ventures, providing foundational skills in database systems and search engine optimization. Lyziel holds a Bachelor of Science degree in Information Technology from the University of Cebu - Banilad Campus, completed in 2016.