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Lorraine Gomes is a skilled professional with extensive experience in social media management and customer experience. Currently functioning as a Senior Community Manager at MANUAL since January 2023, Lorraine oversees social media platforms like Facebook and Instagram. From December 2018 to October 2022, Lorraine held multiple roles at Stone, including Team Leader in Customer Experience, where responsibilities encompassed leadership of a team, performance analysis, and process optimization. Lorraine also contributed to recruitment efforts and was involved in product support and customer relationship initiatives. Earlier in the career, Lorraine served as a bilingual receptionist at Tishman Speyer, providing administrative support. Lorraine holds a degree from Faculdade FACHA, earned between February 2012 and December 2015.