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Floriano Gazzola has extensive experience in retail management and hospitality, currently serving as Store Manager and previously as Floor Manager at Manor AG since June 2020. Prior roles at Manor AG included POS Manager and Assistant POS Manager from January 2015 to April 2020. Additionally, Floriano contributed to a consulting project with Enjoy Group in early 2014 and worked at Hotel Bellavista from April 2010 to December 2013 in various roles, such as all-rounder, desk assistant, dishwasher, waiter, and cleaning staff, managing customer interactions. Academically, Floriano holds two master's degrees in Business Administration and Economics from USI Università della Svizzera italiana and a bachelor's degree in Communication Sciences from the same institution.