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Rozina Merchant is a Senior IT Business Process Analyst at Manhattan Associates, specializing in ServiceNow and IT Service Management (ITSM) to enhance enterprise technology initiatives. With previous experience as a Business Process Lead at UKG, Rozina led cross-functional improvements and post-merger integrations. Notable roles at Fiserv included Business Process Advisor/Manager, focusing on continuous improvement using data analysis, and Senior Operational Audit Consultant, conducting audits and addressing efficiency issues. At Accenture, Rozina served as a Systems Integration Analyst, delivering extensive training and managing project resources. Rozina holds an MBA from the University of Georgia and a Bachelor's degree in Industrial Engineering from the Georgia Institute of Technology.