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Patrick Laffey is a Technical Support Engineer at Managed Solution since December 2020, specializing in resolving tier 1 and tier 2 tickets related to Azure, O365, Exchange, and other IT systems. Previous experience includes serving as a Level 2 CSR, handling account licensing and Active Directory management, and efficiently triaging support requests. Earlier in career at Meineke Car Care Centers, Inc., Patrick managed IT operations for multiple franchise locations, overseeing hiring, payroll, and vendor relations. Patrick holds a Bachelor's degree in Political Science from the University of California, Davis, and a Full Stack Web Development Certification from freeCodeCamp.