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Piotr Fedoruk is an experienced IT professional with a focus on IT Service Management (ITSM) and programming. Since September 2003, Piotr has worked at MAN, holding roles such as ITSM Process Manager, Event Manager, Technical Service Owner, and ITSM Data Administrator. Responsibilities include defining and implementing problem and event management processes, managing ITSM platform suppliers, project management for application improvements, and collaborating on KPI and data analytics. Prior experience includes serving as a Senior IT Consultant and J2EE Programmer, with a background in the development of ERP systems. Educational qualifications include a BS in IT in Business from European University Viadrina and studies at Warsaw University of Technology and Linköping University.