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Claudia S. M. currently serves as Competence Lead for Application EMEA at Mambu, a position held since October 2021, in conjunction with being a Senior Application Consultant. Prior experience includes roles such as Senior Business Expert at Access Microfinance Holding AG, where Claudia implemented Business Intelligence and AI-based Chatbots across microfinance institutions in Africa, the Caucasus, and Central Asia. Claudia acted as Interim CEO at AB Bank Zambia Limited from May 2018 to April 2019, managing 450 employees and leading digitalization initiatives. A lengthy tenure at Access Microfinance Holding AG saw Claudia in multiple senior positions, driving digitalization strategies and operational advice to network banks. Previous roles span various management and consultancy positions at AccessBank in Azerbaijan, ProCredit Bank in Ukraine, and Ericsson, focusing on banking development and innovative telecommunications services. Claudia's educational background includes certifications and degrees in Banking, Business Administration, and Sustainable Finance from prestigious institutions.