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Sylvia Silva Mauriello is an experienced professional with a robust background in operations, customer experience, and community building. Currently serving as a Community Builder & Success Manager at Malt since July 2021, Sylvia has also held various roles including Senior Customer Experience Manager and Customer Care Representative. Previous positions include Operations & Customer Support at Saddlebox Company, Operations Coordinator at Carrighan Moda S.L., and Project Manager E-commerce at Industria Textil Talinay S A. With substantial experience in retail management at Lacoste and as Jefe de Retail for Tommy Hilfiger and Calvin Klein, Sylvia excels in overseeing operations, managing teams, and enhancing customer service. Academic credentials include a Master's in Commercial Management and Sales from EAE Business School, along with additional degrees in marketing and industrial engineering from UCAB.