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Karen Mak has a diverse work experience in marketing and management roles. In 2009, they began their career as a Product Manager at Qi Services and held this position until 2013. Karen then worked as a Marketing Manager at Isagenix from 2013 to 2014, and at InQpharm Group from 2014 to 2017. In 2018, Karen joined Young Living Essential Oils as a Sales and Marketing Manager until September 2019. Since October 2019, they have been serving as the Head of Group Marketing at Malayan United Industries Berhad.

Karen Mak holds a Bachelor of Commerce (BCom) in Marketing from Curtin University.