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Muriel Aubin has extensive experience in transformation and change management within the insurance sector, currently serving as Chargée de missions Transformation at Malakoff Humanis since July 2009. Muriel has specialized in process optimization, client satisfaction, and lean management, contributing to various projects aimed at improving operational excellence and facilitating organizational change. With a history of leadership roles in project management, particularly in the integration of CRM systems and operational processes, Muriel has demonstrated expertise in managing teams, driving quality audits, and supporting convergence initiatives during mergers. Muriel holds several certifications in Lean Six Sigma and quality management, alongside a solid educational foundation in electronics and computer engineering.