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Saeed Shirabadi is a skilled professional with expertise in account management and customer satisfaction, currently serving as a Key Account Manager at Maktabkhooneh since January 2024 and as a Customer Satisfaction Manager at Pinket since March 2020. Saeed has successfully implemented initiatives that led to significant reductions in agent churn and order cancellations, while also improving customer survey responses. Previous roles include Senior Operations Manager and Operations Supervisor, demonstrating a strong track record in building operational teams and enhancing efficiency through innovative strategies like the Zero Operation approach. Saeed holds a Master's degree in Technology Management from Malek Ashtar University of Technology and a Bachelor's degree in Industrial Management from the University of Isfahan.