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Lawrence H. is an experienced Quality Assurance Manager with a background in program management, IT operations, and customer service across various government agencies. Lawrence has a proven track record of implementing continual improvement strategies, overseeing incident and problem management frameworks, and developing training programs for staff. Lawrence has also excelled in analyzing trends, improving product and service quality, and providing executive-level performance reports. With a strong focus on cost savings and quality control, Lawrence has successfully managed and improved IT operations in government and corporate settings.